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MaryTheG(r)eek · #**184** 01-13-2010, 05:33 PM

Quote:

Originally Posted by TheWindows7Site

I have a question and an issue.

First off, Great Mod!

Thank you

Quote:

Originally Posted by TheWindows7Site

My issue is that no emails are being sent out from this mod (I registered on your DEV forum under SupportEmailTest)

What type of email you didn't received? As User or as Technician? As Technician all emails are coming to me. If you didn't got email as user, just check your junk mail folder. For sure works, as there are active installations and nobody reported something like this.

Quote:

Originally Posted by TheWindows7Site

My question is, how do I display all tickets by default on the Technician page, I hate having to click filter everytime. Default only new tickets are displayed. If I reply, every time I go back, I have to hit filter to display the Work In Progress and closed tickets.

Not only new tickets. By defaults the list shows tickets that need technician's reply. Maybe they are new tickets, or tickets that the user has replied on them. And this is the standard in all scripts. Imagine a webmaster who has 1000 tickets and only 20 of them need action?

Maria

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