Sorry, but without full access to your site there is nothing else I can tell you.
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Support: Please check the instructions, and make sure you have uploaded any files to the correct location - the vast majority of problems reported are due to an error made in editing or uploading files. If you are still stuck and want me to take a look then feel free to PM me your site address, an admin user, and ftp access details, without these I cannot help you. I will look when I have time.
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