[shadowedsoul]

Originally Posted by MicroHellas

I'm using a different approach for ticket priority. Instead to let the user choose priority (99% always choose "Highest"), the priority goes according to usergroup permissions. So if you've a paid usergroup it's normal to assign them highest priority than another free usergroup.

Maria

Gotcha, I was more thinking a priority that the techs could set, like as a drop down on the ticket when you are putting replies on it would be very cool. I would never think of allowing users to set the priority.