[MaryTheG(r)eek]

Originally Posted by Harley D

Your 3.8 version does this as well.

Yes I seen it. It's a typo on file support.php line 466.
Instead of:

    if($vbulletin->options["microsupport_products"])
    {
       $products = getProducts($ticket["productid"]);
    }
    if($vbulletin->options["microsupport_products"])
    {
       $departments = getDepartments($ticket["departmentid"]);
    }

Must be:

    if($vbulletin->options["microsupport_products"])
    {
       $products = getProducts($ticket["productid"]);
    }
    if($vbulletin->options["microsupport_departments"])
    {
       $departments = getDepartments($ticket["departmentid"]);
    }

I've wrote again microsupport_products in 2nd condition instead the correct microsupport_departments

Maria