vb.org Archive - View Single Post - Major Additions

MaryTheG(r)eek · #31 12-14-2009, 05:15 AM

Quote:

Originally Posted by Charlie98902

Another quick question. I assume that if one user posts a ticket that another user can not see it? Meaning the ticket poster can't see other tickets and such.

Correct. Tickets are private and not public.

Quote:

Originally Posted by Charlie98902

Also is there a way for this to notify you when a ticket poster post replies as a notification? Is that even possible if not current? By notifying I mean like you get a PM it lets you know.

User is notifying by email. The email is configurable at General Options.

Quote:

Originally Posted by Charlie98902

Also in the ticket system is there like a auto prefix? To use an example....A person posts a ticket. The ticket automatically says pending or something till a staff member replies then when a staff member replies it have a prefix like awaiting for more info from user or like that if you get my drift. Kind of like when you would post a support ticket to your server people. I'll post a screenie on that. I hope the screenie helps you understand what I am asking. Now this is using some sort of portal but is used as an example only.

There are 4 predefinied statuses: Open, Hold (means awaiting response), Closed. User can reopen a closed ticket.

Maria

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.01078 seconds Memory Usage 1,764KB Queries Executed 11 (?)
More Information
Template Usage: (1)SHOWTHREAD_SHOWPOST (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (3)bbcode_quote (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)post_thanks_box (1)post_thanks_button (1)post_thanks_javascript (1)post_thanks_navbar_search (1)post_thanks_postbit_info (1)postbit (1)postbit_onlinestatus (1)postbit_wrapper (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit reputationlevel showthread	Included Files: ./showpost.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/functions_bigthree.php ./includes/class_postbit.php ./includes/class_bbcode.php ./includes/functions_reputation.php ./includes/functions_post_thanks.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_postinfo_query fetch_postinfo fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete showpost_start bbcode_fetch_tags bbcode_create postbit_factory showpost_post postbit_display_start post_thanks_function_post_thanks_off_start post_thanks_function_post_thanks_off_end post_thanks_function_fetch_thanks_start post_thanks_function_fetch_thanks_end post_thanks_function_thanked_already_start post_thanks_function_thanked_already_end fetch_musername postbit_imicons bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete postbit_display_complete post_thanks_function_can_thank_this_post_start showpost_complete
Messages: