[footose]

Ah, well that is unfortunate. There is no work around for ANY blackberry software that uses Direct TCP connections as per the RIM API Documentation at this time. But we aren't even sure this is an APN setting issue.

I'll be honest with you, If a person is not going to help me determine the problems with the software, then they shouldn't be using it right now as it is in Beta. "Not feeling like" doing a potential fix does not help me determine the problem, so I am unable to help your user.

so this APN thing is a bit much for the average user.

It's pretty simple actually.

Get the APN from this site:
http://www.blackberryforums.com/blac...ip-no-bes.html

Then on your BB :

Setup -> Options -> Advanced Options -> TCP/IP

Check APN Settings Enabled
APN: Internet.com

Again, you have to do this with all BlackBerrys that don't have APN settings set from the factory. I'm not sure if this is your users problem or not, but it's a good place to start.