For those looking for support but are preplexed as to no replies, it seems many of the VBSEO team do not have access to the account here. The team however is aware of the problems are and welcome you to visit them at their site to help resolve your issues.
More or less I made the inquiry and here was one of the replies...
http://www.vbseo.com/f234/support-37906/#post238358