If you don't have any terminal access to the LB, there isnt much i can tell you as ive not see their interface.
What is your domain cookie set to?
If its set to .yourdomain.com, empty the field and save the new setting and see if the issue goes away, if it does, then its most likely a end user issue with cookies and their browser.
Id off the LB anyways and go with a better web server, get rid of crapache and save yourself some money.
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