[Saviour]

Originally Posted by Alfa1

5 days response time for a paid hack may be slow, but based upon the information provided, I find your post an overstatement. Unless I am missing something.

IMHO...5 days response time (for a paid product) is totally unprofessional. When you ask a customer to pay for your product to receive more features, you should also be prepared to help that customer any way you can. Bottom line..."the customer is always right".

If you don't have the personnel, or lack the time to provide support for your paid product...then maybe you shouldn't offer the public a paid version. Especially one that does not give the customer satisfaction when it comes to receiving the support he/she deserves for purchasing your product.

Also...if there is going to be a long response time...shouldn't the paid customer be notified about this via the Support page and/or forum for this product?

I had initially downloaded and installed this free product. Personally...due to the lack of support and the developer changing sites...I decided to uninstall it.

I admire the time and effort a developer/coder takes to create these mods for release. That's a gimme...yet, someone will take my response...twist it...add their own words...and turn it back around on me. Heh...I look forward to that.

Depending on the individual, who creates and submits their own mod and offers to support it...you can pretty much guarantee that if it's free and supported, expect a fairly decent amount of time for a response. You're not the only one using their product...and they have other things on their plate, as well. I can understand this.

However...if I pay for your product...I expect to receive an acknowledgment that my support request has been received and that I should receive an answer within a specified amount of time...generally 24 to 48 hours. If you can't provide that type of support...don't ask us to pay for your product.

Again...this is my opinion...and I'm entitled...just like anyone is entitled to reply with their own opinion about my opinion.