[thincom2000]

Originally Posted by Big-Pete

Modifying software is only as easy as the instructions given, and the instructions included with the product are poor, this thread is quite old now yet you've still not improved the instructions, one rule you should follow is simply that the customer is always right, and you've had a lot of potential customers and actual customers on here complain and comment about the installation being tedious and the product hard to use and you've not listend at all!!

Again. It's claims like this that annoy me. I have stated time and time again that we do listen to our customers, and if you actually bothered to read the discussions and talk to our CURRENT customers - not customers from 10 months ago or 5 months ago or even 3 months ago that have moved on, and not people in this thread using a Lite version created 12 months ago that is not supported in any way - you would know this.

We have made many efforts to improve usability of our site and our product and the "quality" of the instructions, but the problem comes when claims like this are made: "The instructions included with the product are poor". How is that supposed to help us write better instructions? We have no idea what change should be made when this is all they say.

Thankfully you have mentioned the vBulletin User Manual as a model - we actually modeled ours after theirs. Imagine that. But we didn't want to create a manual with so much information that a new user didn't know what to do with it.

So I ask you again - what, specificially, would make the manual better? As someone who has already given up on the product, you probably aren't capable of answering this, because as stated, we can't make any improvements by guessing on vague charges of inadequacy.

You will notice that I am almost completely ignoring your statement that the web site is impossible to use - everything is available from a single neat page by clicking the giant "VaultWiki" link at the top of the site. And if you can't figure out that you should be looking on the VaultWiki page for VaultWiki information, the site's home page essentially says "click the giant VaultWiki link".

Originally Posted by Big-Pete

how can you expect people who use your products to have to "ask" you for help that should be given with the product / item anyway

Because when someone pays for a software license and they pay for the support that comes with it, how is support supposed to know there is a problem when the customer doesn't say something directly, but instead go post about it in a thread on some other site. Again, this is not taking advantage of the services you have paid for, but rather saying you don't care that you have paid for them.

Now, please get back on topic. This thread is only for discussion of the unsupported Lite version of VaultWiki. Do not use this thread to discuss the commercial version or propagate your personal qualms that should be instead be directed to the commercial product's technical support team.