[thincom2000]

I'm still a little baffled by claims like this. While it's true that most of the manual just says "this is option A and this is what it does", the pages most important for achieving core functionality state the necessary information right at the top. Users still have to put 2 and 2 together in many cases, but there is a step-by-step instructions page that gets updated with each new build - a lot of users tend to miss this page. While the install / setup isn't just importing a product file and voila, the instructions do say at the end "Review the Manual".

The Forum Settings page states (right at the top):

Originally Posted by Help:Forum Settings

VaultWiki uses vBulletin forums to store articles for your wiki. In order to operate, the wiki needs at least 1 dedicated "Wiki" forum for each of the following namespaces, should you plan to use them...

While it's on the previous page, the Namespace Manager page discusses that only some forums are usable in this manner, and tells you what the criteria are.

On the VaultWiki Settings page, it tells you what settings you need to fill in before the wiki will work.

These are the only parts of the setup process that I can see being confusing. Nevertheless, for those of you considering paying for the commercial version, these confusing steps leftover from the Lite version's install process were removed in the most recent build.

All users I know who have had frustration setting up the product, but actually stuck with it, love the product and are still happy despite having put up with the old install style. I haven't heard any reports of any-scale community rejection of their wikis.

The manual is visible to the public in its entirety. View it before buying. If you feel like there's enough information there to get you started, by all means install the product. If you feel a bit uneasy and don't feel comfortable asking support questions every once in a while, why are you modifying software?

A new product is always something new to be learned. Didn't they always teach us in school, if you have trouble or don't understand something, ask a question? Rather than get disgruntled and post bad press about a product that otherwise does its job, use the support system and get it explained in a different way.

Most users (I don't know 100% of cases) who have thought to say "I'm having trouble installing. What am I doing wrong?" have gotten a response and thereafter had a successful experience with this product.