Hi Uk, (sorry inadvance for the long post. )
I'm very sorry you're having this problem. IMO, PayPal needs to be shut down or completely re worked to provide some sort of acceptable customer service.
My account was all of the sudden frozen after many years with them because the said that they needed more documentation. Huh? After all these transactions and business they want me to provide even more documentation now??? When I called their office I was put on hold for several hours-just kept it on speaker phone to see just how long it would take. After several attempts at this I finally got a live person who told me point plank, 'Paypal's security department doesn't take any incoming calls from customers." and that everything had to be done through fax. My staff faxed everything they requested on numerous occasions and it was still several weeks before they completed things, this was after I personally fax all the documents twice again. When you run a business, it is awful to have operating money tied up at Paypal.
I strongly encourage anyone using paypal now to look for alternatives. I've been with them since their beginning and they have only gotten ten times worse as they've grown. Also for such a large transferrer of money, I would think they would have gotten a hold of their fraudulent email problem by now but seems as though they can't seem to figure out what exactly to do about it.
We are in the process of switching to another provider with much better live customer service. We were also able to negotiate a much better rate through some of the cc carriers themselves, especially American Express. Amex has been excellent so far.
I think but I'm not positive that there are several class actions suits again them as well.
One of the most scary things for me was that even though they had my organization's bank account, they wanted some pretty sensitive corporate information as well. I was not willing to fax this stuff and after many back and forths, they accepted alternative documentation.
When it comes to money, if I can't talk to someone live at some point, then it's a huge red flag and very bad business. I found the below site during my problems with Paypal and it all but cemented a need for change.
http://www.aboutpaypal.org/ which incidentially uses vbulletin as their forum software.
I hope my dribble helps.
--------------- Added [DATE]1247315017[/DATE] at [TIME]1247315017[/TIME] ---------------
Dear ***********,
To view the details regarding your limited account access, please follow these steps:
1. Log in to your PayPal Account at
https://www.paypal.com/ by entering your email address and password in the Member Log In box
2. Click on the 'Click to Resolve' link on your Account Overview page
3. Click the 'Why' link to view the Limited Account Access Details
You will be able to view what steps need to be taken to restore your account access
Please Note:
� Appeals cases and faxed documentation are worked in the order they are received
� If your account access is limited, please see the section entitled 'How can I restore my account access?' for information on how to restore your account access
If you have any further questions, please feel free to contact us again.
Thank you for using PayPal!
The PayPal Team
Please do not reply to this e-mail. Mail sent to this address cannot be answered.
AND THEN AFTER WE HAD RESPONDED-THEY WANTED COPIES OF MY COMPANy's BANK STATEMENTS! BROCHURES, IRS DOCUMENTATION. INCREDIABLE!
Dear ******
We recently requested information from you after noticing an issue on your PayPal account. We have reviewed your account and made adjustments to the steps required.
If you are submitting a credit card or bank account statement to us, please ensure that the name and address on the statement match the information registered on your PayPal account -- unless otherwise specified.For further instructions on how to return your PayPal account to regular standing, please log in to your account. Be sure to log in securely by opening a new browser window and typing the PayPal URL.
We apologize for any inconvenience this may cause. We appreciate your understanding as we work to ensure account safety.
Unfortunately, if we do not receive a response within ***. 17, 2***, we may have to limit access to your account. Limited access protects your account until additional security measures can be completed.
We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.
Sincerely,
PayPal Account Review Department
----------------------------------------------------------------
Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, click the "Help" link in the header of any page on PayPal.
AND THEN
Dear ********, Inc.,
As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.
Case ID Number: ******
For your protection, we have limited access to your account until additional security measures can be completed. We apologize for any inconvenience this may cause.
To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Center. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking "Contact Us".
We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.
Sincerely,
PayPal Account Review Department
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.
PayPal Email ID ******
AND THEN
AND THEN
Dear *****,
To view the details regarding your limited account access, please follow these steps:
1. Log in to your PayPal Account at
https://www.paypal.com/ by entering your email address and password in the Member Log In box
2. Click on the 'Click to Resolve' link on your Account Overview page
3. Click the 'Why' link to view the Limited Account Access Details
You will be able to view what steps need to be taken to restore your account access
Please Note:
� Appeals cases and faxed documentation are worked in the order they are received
� If your account access is limited, please see the section entitled 'How can I restore my account access?' for information on how to restore your account access
If you have any further questions, please feel free to contact us again.
Thank you for using PayPal!
The PayPal Team
Please do not reply to this e-mail. Mail sent to this address cannot be answered.
THE RIGHT HAND DOESN'T KNOW WHAT THE LEFT HAND IS DOING!
and then
Dear *****,
We recently requested information from you after noticing an issue on your PayPal account. We have reviewed your account and made adjustments to the steps required.
If you are submitting a credit card or bank account statement to us, please ensure that the name and address on the statement match the information registered on your PayPal account -- unless otherwise specified.For further instructions on how to return your PayPal account to regular standing, please log in to your account. Be sure to log in securely by opening a new browser window and typing the PayPal URL.
We apologize for any inconvenience this may cause. We appreciate your understanding as we work to ensure account safety.
Unfortunately, if we do not receive a response within **** we may have to limit access to your account. Limited access protects your account until additional security measures can be completed.
We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.
Sincerely,
PayPal Account Review Department
----------------------------------------------------------------
Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, click the "Help" link in the header of any page on PayPal.
----------------------------------------------------------------
PayPal Email ID P***
More Information