well they need to make the info mandatory to reg on this forum then. Otherwise they are telling ppl 2 different things. If you dont have the info and they let you register you think: "hey i get to use this great tool" , then they turn around and lock your topic saying "plz put your info in your profile." This makes ppl waste valuable time.

And the support forums should be under a usert mask and used for only those ppl who have entered the info.

Dont call this a "community" if you are going to do that, call it a "member's area"