[scottny]

Originally Posted by Lynne

Where does it take them? You'll need to see what the page source looks like for them in order to figure out what the problem is. Do you have a totally default skin available for them on the site to use? Set that up, have them switch to it, and then see if the button works for them. If not, as I said, you need to see what the page source looks like to see what is going on.

To create a totally default skin, you would create a new style with no parent:

• Styles & Templates > Style Manager > Add New Style
• Parent Style: No Parent Style
• Title: Default vBulletin
• Allow User Selection: Yes
• Save

ok just got the response.

on firefox it is a white blank page.

on IE it directs them to the main tr page. The main page of the forum.

Like I said this does not happen to all so I have no clue.

Thanks.