[stained]

Thanks for your reply Lynne. I'll get the information together and will post it here.

--------------- Added [DATE]1244309430[/DATE] at [TIME]1244309430[/TIME] ---------------

Okay Lynne, I installed the relevant gif files in the following locations:

/public_html/forum/images
/public_html/forum/images/ranks
/www/forum/images/ranks
/www/images/ranks

All done in the hope that I would eventually have them in the right place for the 'add user rank' process. When I update user titles and ranks it appears to see the correct number of 28 equating to four installations of seven files. Well I assume that's what it is seeing...

Okay, 'add user rank' defaults to images/ so I then go through the process of trying each of the folders into which I previously placed the gif files:

images/ranks/abcd.gif
forum/images/abcd.gif
forum/images/abcd.gif
images/ranks/abcd.gif
etc etc etc. Regardless of which path I use the error is always the same.

I can't even use the ftp programme to give me an exact path because it obviously prefixes the url with ftp. Could this problem with the ranks have something to do with the fact that I seem to have a double installation of vbulletin? I'm very new to this but I hope I'm able to answer your questions.