Quote:
Originally Posted by bananalive
When editing the canned reply, check the tickbox Share: Share reply with other users who can use Canned Replies And import product file from post above
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Thanks, will try it.
OBTW, the earlier version...
Quote:
Originally Posted by ourteam
It needs to go in the text not the title, a little bit of query running sorted that out.
Actually I think the way it works is a little counter-intuitive, and the title would be a better place than the reply text.
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I'll give the new version a try.
Cheers and thanks.