vb.org Archive - View Single Post - Major Additions

MaryTheG(r)eek · #42 05-11-2009, 02:41 PM

Quote:

Originally Posted by Sofia

Bug reported : The title of a ticket doesn't show in the navbar (when you view a ticket).

Suggestion :
We can't edit ticket content and title.
We can't delete tickets.
We can't edit technician replies
We can't delete technician replies
And every technician should be able to make them

Thank you for your bug report, but as for the suggestions I've to say the same as a previous post. This is the way that ticketing is working. Nobody can edit/delete something if you really want to have a reable and trusted support. All posts/replies must remain untouched to avoid arguments like ..."I didn't said it... I said that".
That's why (and only in support script as I know), instead of "Delete", there is "Close" option.

Maria

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