[MaryTheG(r)eek]

Originally Posted by Sofia

Just a strange thing, Maria :

When a member add a new ticket, he can add (of course) a description in the ticket. But after, when a technician replies to the ticket, the original description (added by the member) disappears and the original description is replaced by the technician response.

Is it normal?

Of course is NOT normal But it's so starnge too, as there is no any logic way to do something like this, just because original ticket (text) goes to different table (microsupport_tickets), while all replies are storing to microsupport_ticket_replies.

Give me some time to check it, maybe I did code overwrite in my last release yesterday. But as I can see in the screenshoots above, the texts are different on all posts. Maybe have you confused from the listing? At the top appears the original ticket and below you can see a listing of all replies. At the end is the editor to add reply. Can you see them?

Maria