vb.org Archive - View Single Post - Major Additions

MaryTheG(r)eek · #25 05-10-2009, 10:01 AM

1.- Version 1.1.0 New Features & Bug fixes

Fixed the bug where the email didn't sent to client by using mail function instead vbmail.
Added attachment option to new tickets and replies
Added filtering option to ticket listing (Tech section). Now a Technician can eliminate the amount of tickets by filtering them by Department and/or Product and/or Ticket status.
More options in microSUPPORT general options:
Different email to user for new ticket than the reply
Default email address (Technician) for notifications for new tickets or new replies.
Email footer
HTML emails to user
Email priority
User salutation in email
Allowed attachment types.

2.- How to upgrade

Unzip and upload all files and folders
CMOD 777 directory microsupport/attachments/
Import product-microsupport.xml checking to overwrite.
Set the extra options

3.- Known Bug

Javascript check for empty title in new ticket doesn't works

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.01247 seconds Memory Usage 1,767KB Queries Executed 11 (?)
More Information
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