1.- Known Bug
The email which is sending to user after a technician's reply, doesn't includes the bodytext. If I can't fix it withing next days, I'll use another way to get the predefinied email.
2.- Missing feature
I let out the attachment upload as I'm waiting a response to my post:
https://vborg.vbsupport.ru/showthread.php?t=213068
to see if I can use the attachment feature of vbeditor. If I can't find how to do it, I'll add a normal upload there.
Maria