That is an issue you need to contact vb.com about. If you go to their
Contact Us page, you will see this:
Quote:
Technical Support We offer a variety of self-help technical support resources, as well as a dedicated team to answer all your vBulletin questions! To proceed, please log into the support area located in the online customer members area (technical support assistance is only available to vBulletin customers). If you have lost your login details, please click here.
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