Please report back. Note that it might take a while, depending what else is going on. And be prepared to give them admin login if they request it.
Many hosts are much better about this sort of thing these days than they used to be just a couple years ago. I think maybe the reason is they keep large staff around for the emergencies, but 99% of the time they have nothing to do and get bored just like anyone, so they actually have lots of time to mess with people's forums and blogs.
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