I think you might have a problem with the "getPhoto" function on 3.8.1. I am using a custom avatar and know the image file is not being created per the funtion in vbulletin38cms.php so I get an error or group of errors in my php error log. This is on a system that was upgraded to 3.8.1.1 not sure its broken on a clean 3.8.1.1 install yet, I have not checked it BUT I do know that upgrades do not respond the same way as clean installs now, for sure.
Any ideas why the image would not be created by the getPhoto function?
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