Lynne it was indeed a corrupted header template. The style was so old that it wasn't compatible with 3.8.1.
Jake Bunce had us do this -
Quote:
It looks like your header is corrupt. Try running this query on your
database to delete the header template:
DELETE FROM template
WHERE title = 'header'
Then run the "install/upgrade.php" file to completion. That will
rebuild the header with the default template.
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It worked, and of course the client can't use that style. I feel bad about that, but there's nothing I could do.
Thanks again for your help y'all!