no ofcourse not, i would never let the user themself allowed to edit the original ticket.
this is a ticket not a thread. been working as a supported for a it company we have a
similar system, except its 100% private but the original post is not editable.
only by mod or admin.
Like i have, i as admin or moderator is the ONLY one to edit/open/close threads.
would be unresponsible to let users do that themself, then its not a ticket system
then its just a forum board.
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