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Pt1994 · #85 01-27-2009, 04:33 PM

vista 32 bit 19"

Quote:

Originally Posted by Wayne Luke

I have a friend who bought a macbook at Bestbuy in Glendale California. She needed support and Apple would not provide support. She had to take it back to the store and if needed then Bestbuy could receive support from Apple on the computer but they had to do all the grunt work including shipping and handling.

Welcome to tiered support. Your analogy is kind of flawed. Car dealerships are independently owned businesses. They have a license to sell products from certain manufacturers. This license requires them to provide all support as well. You do not get support from the Manufacturer on your vehicle but from the distributor. This is exactly how Apple works.

But ive gone into the apple store and they have replaced my ipod battery even though i purchased it online

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