I Hope
PaulSonny Can Surprise Ur with an Update of this Great Mod.
I Can see on the "helpcenter.php" File that there is Not Use of the Specified Options for "_any_tickets" on the Usergroups so all the "Can" Options "_tickets" are currently Working as the "_any_tickets", and that's Why All UserGroups can Edit, Open, Close, Delete, the Tickets of Other Users even if those Tickets are Private of those Other Users, (Great Bug for an User to be Able to See/Edit/Open/Close the Private Ticket of other User).
I Hope PaulSonny would Include all the Complete Functionallity of the "Can" do Actions on "_any_tickets", because in the Currently Version it isn't Working as I explained.
I Liked a Lot the Mod, but With those Bugs where other Users Can View/Edit/Open/Close/Delete other Users Tickets (Private and Public), the Mod is Un-Workable.

(For Now I Have it Installed but Disabled

)
My Best Regards
PaulSonny, I Hope for a Soon Update of this Mod. :up: