the point is that BestBuy and FutureShop and the other resellers are not supported by the manifacturer... this is one of the pathetic things with Apple... for Apple, if a reseller offer support, it is THE reseller who have to learn to support... it's 3000$ per support staff session at Apple Genius. i know about it, i paid for this session once, and i suppose it raised in the years.
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