[Digital Jedi]

Originally Posted by Chevy II

If that's the case, then I have that set for the administrators in their usergroup, however, it's not working. It's not sending email to the admins when negative feedback is received.

Please don't take this personal, but I have really noticed when I read through the 23 pages of this thread, but when users ask a question, they're told, have you done this? When they could be told try this, step 1, step 2..., and explain. I think I asked/questioned three or four times about something, only to find out that I have that setting set properly and it's still not working.

As an estimation, we could probably lose half the pages of questions and answers in this mod if questions were actually answered directly.

JD, thanks again for your assistance, I appreciate what the knowledgeable people are doing here, but not everyone is at that level and they do require clear explanation.

Thanks.

Well, there's a reason for that. And this question comes up a lot. I think it's important to explain why answers aren't always step by step explanations.

For one thing, telling a user to do Step 1, Step 2 isn't practical until you have some idea of the users level of experience. There's hundreds of users on this site daily and it's impossible to guess, or even remember, what a given user's knowledge of vB is. So if someone asks a basic question, you give a basic answer and only expand upon it if follow up questions are asked. This gives you a better idea of where they're at, and not to mention most of the time you could be thinking something totally different and answering a completely different question then the one asked.

In this case, I didn't really know you didn't understand where the permissions where set. When you asked where do I identify the iTrader Admin and I said in your User Group settings, there's no way I could have known that - Can Administer Ratings wouldn't be clear to you. Not until you asked a follow up question. Put simply, I just can't know when you didn't understand me until you tell me you didn't understand. And one can never know how much detail to add to an answer, without explaining everything you'd ever need to know at once. Basically, just repeating info you may not need. Proper support, even though I'm not the one supporting this modification, means Q&A back and forth until we both figure out what the problem is. That will always be more efficient then me just telling you what I don't know you don't know.

Now that we know you have actually set your iTrader Admins, we have to find a few more things. One, we need to know if your Admins all have their email addresses up to date. The other is we need to know if you email is just going into their Spam box. And we also need to know if emails are even being sent out by your server in the first place. Now, there's about a half dozen reasons why these could or could not be the case. But we need to figure that out first before we can move on to something else.