I don't see any where on that page that you host has set limits to what resources you can use anyways, seeing as this is a semi-dedicated and not a VPS, as a VPS is alloted what its allowed to use, in my opinion, this host is trying to nudge you into a larger package of hosting, my guess is that they will continue to be of no help to you in the support area, meaning they will not tell you what is causing the high load, if they continue this tactic, i would change hosts.
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