Well, you've got their ear, so let them know. Send them a screenshot because you can bet they aren't familiar with vb and don't know you have a little test utility right there in Options.
Here, I dug back through my support tickets and found their explanation - this after giving them admin access and jumping through all kinds of hoops:
Quote:
The exec() was disabled in the server for security reasons. We have enabled this for your particular account .
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