I'd just delete them. The last one we had got locked by another admin, and I was like...pssh...who cares?
I just don't let them bother me, but I'm not going to let the conversation fester either. People want to complain that's fine, but spreading negativity is the danger. So I'll thank them for there opinion and just say, if you're not satisfied go elsewhere or even better make the site better yourself. Don't rely on others for your entertainment.
I mean, I don't with my own site, I do what I want because I want to have fun, I'm not going to be ruined by people leaving or someone complaining, pssh. I want to have fun and that's all it's there for.
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