It does happen - or least on my site it does. People click around and do not pay attention and before you know it they loose their go.
If he is saying he didn't play yet then make sure that he has not been elimated because he didn't play within the auto disqualification time limit. If somone gets auto disqulaified because they didn't play after x number of days it shows them as having played 3/3 games and a score of zero. Difference is the box turns red to indicate auto disqualification instead of grey for being beaten.
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