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We truly apologize for the downtime
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I hardly call it downtime...
And it doesnt take long to fix such a problem, so they'll have it all sorted out shortly for you :P
*phew* luck i went with WHB :P
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but i didnt worry about it much lol because hes a script kiddy xD
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Depending where they got their scripts, some skiddies can be fairly devastating. Dont take them too lightly.
Might be smart to report him to his parents, did you get his phone number?