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Thats not the issue tho, the issue is the "license" that has little to do with Godaddy or Google or Bob the builder.
Part of buying and selling domains, is trasfer of ownership, legal rights to sell, and ongoing support.
How can VB support a 3rd party owner of software they havent purchased, albeit youve upgraded, the issue is you are not the originator of the license, much the same as "ford" example.
You may indeed be the transfer owner of the domain, but the intact license is tied to a) a person and b) a single domain.
If one of those changes, then your up S**T street, unless the original owner transfers the license.
Its pretty straightforward, and there to protect your investment. Not to fleece you
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I agree 100% with what you are saying. I'm more p**sed because they won't make the extra effort at least contact the license owner to help out. It is basic customer service in my view to spend 5 minutes of your time for a customer who has spent $2,000 and was planning on spending much more in the future. Like I said, I have 8 current licenses and had 10 at one time. Also, they shut down threads without letting the issued get discussed.