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Have you uploaded all files and reverted all templates ?
Coz honestly different users have installed it and no issues reported on install. You certainly made something wrong.
Try to refresh your browser cache also.
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I uninstalled the previous chat box, uploaded the new files and overwritten all of them. And then I reinstalled the chat box again. As for the templates, doesn't that auto remove and auto add new things upon installation of the plugin again?
Also, quite a few things are still in french. Even I installed the English language pack. Like, when selecting the BB Mail icon, it says "Veuillez entrer l'email". The Ban Private message was also still in French, but that could be easily changed.