[WNxWakko]

Here are some things I noticed in addition to some suggestions. I think this is a great system by the way, just needs a few tweaks.

1. The departments show up in the title when you view your own tickets, however it does not show up when you are using the Administrative section. No way to determine which they belong to when your managing tickets.

2 The autothread you can create in a specific forum? I guess its more for alerting you of new tickets, however there doesnt seem to be any connective interaction to those threads and the system. If you wanted to reply on that thread, it should display a reply in the ticket.

Related to Departments
3. The Department should be its own column.

4. You should be able to sort by all columns. (i.e. department column, so if you have different groups managing these different departments, they can sort and easily manage their own.

5 You should have a link on the left listiing each department, so when managing you can just goto the ones related in that specific department.