[dilbert]

I own both Photopost classifieds and vbclassifieds.
The support on both sites is good.
The products are very different, each having it's strong and weak points.
While I too get frustrated with slow support, I think I now accept it when I purchase from individual people, not companies. They have lives like the rest of us, and when they are not available, that is often the entire support "team". As compared to vBulletin that truly has a team. I run a site by myself, and also have times that I am not available - so I am sympathetic.
I think Ken (vbclassified) is doing a great job, he makes many edits to the script to meet customer needs / requests, has a chat system where people can get live help, and is very accommodating.
Just my 2 cents.