there are two steps a submission must go through before it is counted as completed.
first, it must belong to a final status such as Fixed / Completed. then the admins and the person who submitted it should see a special link in the top right of their submission box which they click to accept the status change which marks the submission as finished. then it will count in your completion meter and vanish from the listing (you can still see it if you select the status group it belonged to)
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