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Old 06-13-2008, 01:46 PM
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It worked up until about a week ago when I started upgrading. I had problems with registration but I got that worked out now I am just stuck with a problem with email.

Thanks

--------------- Added [DATE]1213377768[/DATE] at [TIME]1213377768[/TIME] ---------------

I started a support ticket but it was a complete waste of time.

I think I got standard answer #21 "That is a problem with either your server not being able o connect to that SMTP server, a problem with that SMTP server itself, or you are using the wrong SMTP info. "

This of course is wrong but that is what support assumes!

Even though I told them Outlook can both send and recieve with the exact same settings it's the mail server not them.

So much for support!

Thanks for you help too.

--------------- Added [DATE]1213386324[/DATE] at [TIME]1213386324[/TIME] ---------------

I wrote an app in c# that caught the error.

There was an extra Mailto: in front of the sender name of the email. I found it in the code of the Site Name / URL / Contact Details. the line that matches up with the "Contact us Link" form field.

Thanks everyone, a lesson learned. That error number means that the send name is not in the proper or acceptable format for the mail server to read. It can connect but not send because the From name format is not known.

At least it works now, so thanks everyone.

I let support know too, that is something they should have at the least had a clue on (imo). But now they do and that's what matters. If it can help someone else down the road then that is a good thing.

Thanks again everyone

Peace
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