You can try a --force and reinstall the entire email system using the scripts provided, but be careful as you will most likely have some sort of issue after doing so and will need a bit of experience to fix cpanel issues that arise from running those scripts.
Seeing as i cant see the exim email logs, theres not much more i can suggest to try and ifx the current issue.
As far as alternates to boxtrapper/spamass, you can go read in the cpanel forums, there are a few free ones as well as pay ones to use.
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