Why won't support help you? That seems a bit odd.
If it were me, I'd check for Suspect Files and remove all unnecessary files. I'd copy all the files from my server to my computer (I've already done that, but if you haven't..) and search for "delete_product" in all the files and make sure the functions isn't called twice. If I'm positive it is not, I'd made sure the file that "delete_product" is in is not somehow called twice in another file or in a plugin that is called multiple times on a page (like postbit ones). Not a fun thing to chase down (I hate these sort of problems!), but that's the way I'd go about it.
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