[PaulSonny]

Originally Posted by exetel

It might be my first post however if you have seen how long I've been registered for and the fact I'm still a paying customer for VB so my opinion on this still counts right? no matter how many posts someone makes right?...

And the fact i asked some important questions there mate which I'm sure others like to know the answers to if they going to choose a payed mod over a free one...

So lets try this again shale we?

What makes yours different from any other FREE ticket system out there that might have better features?


Bottom line is here you start off something given away for free that's fair enough but then later down the track you pull the plug basically begging for ppl to PAY for something extra that they might want which by all accounts would be a normal feature in any Ticket system how have totally missed the plot here?... Don't you think this a bit hash?.... I know I'm finding it hard to swallow this deception.

Regards

Cheyne

I'm not looking to get into any arguments over this so this will be my final reply on the matter.

At the end of the day, alot and I mean alot of effort goes into these types of modifications both coding and support.

We are not pulling the plug on anything, where have you got this assumption from? We have been honest and clear from the start as to what our intentions will be.

We are not requiring anyone to pay for this modification, it is based basically upon choice, you either want to, or you dont, and can you please provide me with a link to a post/comment where I have begged for people to PAY?

Some of the features in the pro version of HelpCenter you might/might not find in other support ticket systems. To be honest I dont care what features others have, this is mine and Jase2's modification and we will put into it what we think it needs, as we already have put alot of the suggestions people have mentioned, more than we should have!

AND finally, I dont appreciate you accusing me of deception and trying to deceive people, like I have said above, myself and Jase2 have been clear from the start about what our intentions are.

Originally Posted by danielc2384

How can moderators reply to posts in the help center since they dont have access to the admin cp?

Originally Posted by danielc2384

^ In the "HelpCenter Permissions" category I set all moderators permissions to "yes" but they still can't view it.

You have to give moderators the permission to manage all tickets, are you having problems with other usergroups and their permissions?

Originally Posted by powerful_rogue

Hi Paul,

I know youve probably been busy, just wanted to see if youve had a moment to log in and check.

Thanks

Dave

Sorry I have not been in touch sooner, I have just started work on MyCart and got really carried away and totally forgot about the PM I received. I will be home in around an hour and will have a look.

My apologises and thanks, Paul.