I have a dedicated server with hostgator. i normally have at least 100 users on my forum at a time and i've been very happy with hostgator. speed has not been a problem since switching to them and for the most part, their customer service/support team is outstanding. as with any "level 1" type environment, you'll run into the occasional person who is just phoning it in....but I would definitely recommend them overall.
i have never had to wait on the phone (or their live online chat system) for more than 5 minutes....and it's usually less than 2 if that helps.
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