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sv1cec · #**693** 03-06-2008, 06:23 AM

Sorry for not having the time to go through all 47 pages of discussion, but I have a question here.

What is the actual use of Departments? I mean I can't understand what it is used for. I understand you associate a user group with a department, but what does this mean? Is the department responsible for answering the tickets? Or is the department a designation of which usergroup the ticket was issued from?

Any clarification will be greatly appreciated, as this hack can help us solve some computer-related questions we receive.

Also, I do not see any permissions for which user group can reply to a ticket. I would like to set up my helpdesk, so that some user groups can submit tickets, and some other groups can answer them. How can I do it?

Thanks for your time.

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