Thread: Using a help desk for member support in large communities
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Old 02-20-2008, 08:19 PM
davide101 davide101 is offline
 
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David, thanks for the detailed post. I've been weighing whether or not it's worth the cost and effort to install right now. Part of me thinks it's easier just to do it and grow into it. Even if it saves 365 support requests a year, it would probably be worth it. The auto-suggest as you type feature could probably take care of 90% of our support requests. We get a lot of the same ones over and over again.

Plus, it would be nice to have auto-responders for when people respond to system-generated emails. No matter how big and bold I make the DO NOT REPLY TO THIS MESSAGE! text, inevitably someone replies every single day.

Please keep us posted on your progress and let us know how it works out.
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