vb.org Archive - View Single Post - Using a help desk for member support in large communities

davide101 · #2 02-17-2008, 02:29 PM

FlyBoy, can you tell me more about your integration? I'm curious how you plan on linking your existing vbulletin contact form with Kayako. Will it replace your contact forms altogether or will support requests originate with the contact form or some sort of hybrid?

I have a small forum by Big Board standards, but we still receive a few thousand support requests a year. I would love to have auto-responders set up based on the content of the message. This would enormously, especially when I'm on vacation and need to delegate the handling of email support requests. If it can save just five minutes a day, it's worth the expense. For all it does, the software is pretty cheap.

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