[ScottW23]

Their support is non-exsistant, it has always been pretty bad but it has got worse and to the point that is best not to bother.

Sorry you feel that way. Our support actually is existent, since we do resolve a large number of tickets and forum questions every day. Is our support as fast as vBulletin's? Of course not. PhotoPost is tiny compared to vBulletin and always has been. We don't have the resources to hire 25 support people or however many vbulletin employs, because we don't sell anywhere near the volume of licenses that vBulletin sells. That said, we do provide timely and accurate support with the resources we have to work with.

Compared with any other photo gallery product out there, we're still the best - we're a commercial, professional business with many professional employees. We're not run by one or two like minded hobbyists as you will find with pretty much any other photo gallery product on the market today. The end result is a product that runs well and runs very reliably on 10,000 websites.

There are plenty examples at their forums, which you cannot even read until you pay for another year.

You don't need to pay anything to read the forums. Several years ago the forums were members only but haven't been since. Maybe your comments are based on experiences you had with us years ago? Companies are fluid, dynamic entities - an experience you had with a company at one point in time long ago is not necessarily the way the company will always be. Things change.

Also, Juan: I asked our customer service dept about your issue. You purchased a renewal on New Years Day and emailed us for support at about 7:30pm our time. I'm sorry, but we don't provide support during the evening of New Years Day, as I doubt most companies do. First thing this morning when we returned to work, your issue was resolved, hopefully to your satisfaction. Perhaps the issue is that you're in the UK and are used to receiving support on your time schedule from UK based vBulletin, but we're based in the U.S.