[Spinball]

Originally Posted by Marco van Herwaarden

I don't see how explaining something is defensive. If you are not willing to get an answer, then don't ask.

Thanks for the helpful reply. Now I know where I stand with the vb.org team.

About 4 years ago we organised our first stand at a sound and vision show in order to spread the word about our forums. It was particularly educational for me because I got to meet lots of forum members.
It made me realise that forum members are *people* and *customers*.
I had lost sight of this and had been, for some time, running the forum a little impersonally. It happens, I think, to people who have moderated for a while. They become a little uncaring. A little dismissive, sometimes.
It's not so much letting the power go to their heads, it's just a loss of perspective.
They are busy and find themselves rushing through their moderating 'duties' a little too quickly, perhaps. Marco I think you are not taking the time to read my posts and really absorb what I'm trying to say. Never mind. Let's leave it there.