Thread: HostGator
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Old 09-15-2007, 02:26 PM
Delphiprogrammi Delphiprogrammi is offline
 
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Quote:
Originally Posted by MikeHolohan View Post
Ok I tried to open an account with hostgator, I uploaded the files, transferred my domain name and they said my post code was incorrect and disabled my account, now my account is offline, I need to "prove" to them that I am who I say I am even though they received payment... this is bad, I am being treated like a criminal, they should have left my account open and asked for proof, not just turn my website off... this is really bad form... Mike.

So now I am looking for another hosting company... and my website is currently down...

any ideas?
Hostgator is acting 200% within there rights here.When you signup online you must provide your info EXACTELY AS IT APPAERS ON YOUR CREDIT CARD hostgator thinks your order is fraudelent and asks for more evidence it is not that they received a payment for the account is not enough evidence you are actually who you say you are ... hostgator probably wants a scanned passport / driver licence or other official identification proof again this is completely normal to ask they did nothing wrong
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